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The IUP Journal of Soft Skills

Dec'15
Focus

Mark Murphy, the author of Hire for Attitude, in an interview states that 46% of new hires fail in the first 18 months, and 89% of them wholly fail for attitudinal reasons. He adds that only 11% fail owing to lack of hard skills.

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The Effects of Generic Competences on Employment Outcomes
Soft Skills as a Predictor of Perceived Internship Effectiveness
and Permanent Placement Opportunity
The Importance of Non-Verbal Communication
Soft Skills: A Panacea for Enhancing Engineering Graduates’
Employability in IT Industry
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The Effects of Generic Competences on Employment Outcomes

--Ronald Lievens and W I E Wesseling

In many OECD countries, youth are experiencing difficulties in obtaining employment after graduation. This paper examines through a longitudinal study whether the development of generic competences, in a work experience scheme, improved their employment status, person-job fit, and job satisfaction. The survey was conducted among 149 trainees, as well as their supervisors, at three points in time. The results indicated that competence mastery and person-job fit differed between participants who left the program early and who completed it, and between those who obtained employment at their training company and those obtained outside their training company. The paper also discusses theoretical and practical implications of these findings.

Soft Skills as a Predictor of Perceived Internship Effectiveness and Permanent Placement Opportunity

--Deepika Dabke

The study aims at examining the association between soft skills of management interns and its impact on the effectiveness perception of industry mentors. Sixty industry mentors, who had one first year management intern under their supervision, were administered a 39- item soft skills questionnaire, based on the framework proposed by Robles (2012). The intern was assessed on 11 soft skills. Each mentor rated the degree to which the intern possessed the specific soft skill on a five-point rating scale. The mentors also indicated their satisfaction with the intern’s quality of work and the degree to which the mentor may consider the intern for final placement. A Pearson’s correlation coefficient indicated that internship effectiveness perception of the mentor was positively associated with all the aspects of soft skills. The possibility of a permanent placement offering was also positively associated with all the aspects of soft skills. A multiple regression analysis indicated that interpersonal skills, courtesy, and positive attitude were positive predictors of internship effectiveness, explaining a variance of 55%. Similarly, professionalism, teamwork, and interpersonal skills emerged as the positive predictors of a chance of being considered for a permanent placement, explaining a variance of 58%.

The Importance of Non-Verbal Communication

--Deepika Phutela

Non-verbal communication regulates relationships and can support or even replace verbal communications in many situations. Different genders and cultures use non-verbal communication differently and these differences can impact the nature of interpersonal communication. Nonverbal communication can become a barrier or tear down barriers to effective communication. According to researchers, non-verbal rules may differ as per the situation, and each situation determines its set of rules. Different types of people have very different yet distinct sets of non-verbal communication behaviors. This paper is an overview of different types of non-verbal communication such as body language, hand movement, facial expressions, and eye contact. Non-verbal communication involves multiple channels, is continuous and more ambiguous in nature, and often contradicts the spoken word. When non-verbal and verbal communications conflict, individuals tend to rely on non-verbal clues as a means to interpret the true meaning of a communication.

Soft Skills: A Panacea for Enhancing Engineering Graduates’ Employability in IT Industry

--Priti Vyas and Gajendra Singh Chauhan

Information technology is always volatile as new gadgets and innovation dominate the sector’s constantly shifting environment. In such ever changing landscape, meeting the IT employers’ skills need from the current and emerging IT workers’ skills has been a serious and genuine consideration. Human Resource practitioners and employers still find the graduates lacking or mismatching relevant soft skills competencies required in their job positions. This paper is an empirical investigation to determine how accurately IT students view the soft skills necessary to be a successful IT professional, and how well their perceptions match to those soft skills actually sought in IT market. Further, this study identifies the soft skills necessary to become successful IT professionals and the most common gaps from academia’s perspective. Results from this study can be useful to employers seeking specific work (soft) skills and to students seeking to fulfill the employers’ needs.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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